Terms & Conditions of ITS Holidays Ltd.

TERMS & CONDITIONS | SERVICE POLICY OF ITS HOLIDAYS LTD.

Bangladesh, International / Global Standard Framework
Effective Date: 01 January 2026
Status: Active
Validity: This document shall remain in full force and effect unless and until it is amended, revised, or replaced by ITS Holidays Limited.

1. Definitions And Agreement

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This document constitutes a legally binding Agreement governing all services, transactions, and engagements between the Client and ITS Holidays Ltd. The terms defined herein shall apply across all communications, quotations, and service arrangements.

• “Company” refers to ITS Holidays Ltd.
• “Client” refers to any individual or entity engaging services
• “Services” include facilitation, coordination, advisory, and arrangements
• “Supplier” refers to independent third-party providers
• “Booking” means any confirmed service request

Any engagement shall be deemed unconditional acceptance of this Agreement.

2. Important Notice

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Clients are strongly advised to carefully review all Terms & Conditions before proceeding with any service.

• Any booking, payment, or confirmation constitutes full legal acceptance
• Services are subject to availability, supplier rules, and external conditions
• Failure to review shall not relieve the Client from obligations

3. Bangladesh Legal Compliance

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The Company operates in full compliance with the laws and regulatory authorities of Bangladesh.

• Civil Aviation Authority of Bangladesh
• Ministry of Civil Aviation and Tourism
• Association of Travel Agents of Bangladesh
• Tour Operators Association of Bangladesh

All services are subject to applicable national laws, licensing, and regulatory requirements.

4. International And Global Standards

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ITS Holidays Ltd. aligns its operations with internationally recognized standards and best practices.

• International Air Transport Association
• International Civil Aviation Organization
• United Nations World Tourism Organization
• International Organization for Standardization

Cross-border services may be subject to foreign regulations and international compliance requirements.

5. Company Profile And Global Service Model

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ITS Holidays Ltd. operates as a global service facilitator, aggregator, and coordination platform across multiple sectors and jurisdictions.

• Multi-country service delivery model
• Partner-based and supplier-driven execution
• Full operational and commercial discretion retained

6. Scope Of Services And Facilitation Role

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The Company acts strictly as an intermediary between Clients and service providers.

• Services may be delivered via third-party suppliers
• The Company coordinates but does not control service execution
• Outcomes, approvals, or timelines are not guaranteed

7. Service-Specific Policies And Links

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Each service may be governed by its own specific policy, terms, or operational guidelines.

• Policies may be shared via links, documents, or communications
• All shared policies are legally binding
• In absence of separate policies, this Agreement shall apply

8. Service Fees & Charging Structure

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ITS Holidays Limited operates under a professional and structured service fee model designed to ensure quality support, operational efficiency, and value-added travel solutions for all customers.

Our service charges may include, but are not limited to:

• Booking Service Fees
• Consultation & Advisory Charges
• Visa Assistance & Documentation Fees
• Travel Planning & Research Fees
• Reservation & Coordination Charges
• Amendment / Modification Fees
• Cancellation Processing Fees
• Refund Processing Charges
• Supplier Handling Charges
• Administrative & Management Fees

Service Fee Structure

Service charges are determined based on:

• Time, effort, and professional involvement
• Research, planning, and travel consultation support
• Coordination with airlines, hotels, embassies, suppliers, and third parties
• Customization and special service requirements
• Urgent processing or priority handling
• Operational and administrative expenses
• Value-added travel support and after-sales services

Amendment, Cancellation & Modification Charges

Every confirmed booking or service is subject to applicable booking fees and service charges.

In case of:

• Cancellation
• Date Change
• Name Correction
• Refund Request
• Reissuance
• Rescheduling
• Modification
• Amendment
• Upgrade or Downgrade
• Any service-related changes

Additional charges may apply as per airline, hotel, embassy, supplier, or company policy.

Non-Refundable Service Charges

Please note carefully:

• All booking fees
• Service charges
• Consultation fees
• Processing charges
• Management fees
• Convenience fees
• Administrative charges

are strictly non-refundable under any circumstances, regardless of travel status, visa outcome, cancellation reason, or unused services.

By proceeding with payment and booking confirmation, the customer acknowledges and accepts all applicable fees, policies, terms, and conditions of ITS Holidays Limited.

Kindly review all travel details carefully before confirming your booking.

Thank you in advance for choosing ITS Holidays Limited.

9. Additional Charges And Cost Adjustments

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The Company reserves the right to impose additional charges due to operational or external factors.

• Supplier price revisions
• Service upgrades or modifications
• Urgent or extended service requests
• Currency, tax, or regulatory changes

All additional costs shall be borne by the Client.

10. Pricing, Quotation And Availability

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All quotations are indicative and subject to change until final confirmation.

• Based on real-time availability
• Subject to currency fluctuation and taxes
• Dependent on supplier conditions

The Company reserves full rights to revise pricing without prior notice.

11. Reservation And Confirmation Process

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A booking shall be confirmed only upon completion of all required conditions.

• Payment received as per requirement
• Valid documentation submitted
• Supplier confirmation obtained

The Company may refuse any booking at its sole discretion.

12. Payment Terms And Conditions

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All payments must be made as per agreed timelines and conditions.

• Payment may be structured in phases
• Full payment required prior to service delivery
• Delayed payments may affect service confirmation

13. Payment Default And Consequences

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Failure to comply with payment obligations shall result in immediate consequences.

• Cancellation of services
• Forfeiture of payments
• No liability or obligation from the Company

14. Cancellation Policy

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The Company reserves the right to cancel services due to operational, supplier, or external factors.

• Availability constraints
• Supplier limitations
• Unforeseen circumstances

Client cancellations must be submitted in writing and may incur charges.

15. Refund Policy

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Refunds are strictly subject to limitations and conditions.

• Subject to supplier approval
• Processing timelines may vary
• Service fees are non-refundable

No refund shall be guaranteed under any circumstances.

16. Amendments, Modifications And Upgrades

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The Company retains full authority to modify services or arrangements.

• Change schedules, inclusions, or pricing
• Upgrade or downgrade services
• Adjust operational execution

All changes shall be binding upon notification.

17. Third-Party Services And Supplier Responsibility

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All suppliers operate independently and outside the direct control of the Company.

• The Company acts solely as a facilitator
• No liability for supplier performance or failure
• All associated risks are borne by the Client

18. Travel Documents, Compliance And Approvals

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The Client bears full responsibility for documentation and compliance.

• Valid passport and documents required
• Compliance with all legal requirements
• No guarantee of visa or approval outcomes

19. Operational And External Conditions

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All services are subject to operational feasibility and external conditions.

• Supplier availability
• Government regulations
• Environmental or situational factors

20. Liability And Limitation

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The Company shall not be liable under any circumstances for any loss, damage, delay, or inconvenience.

• No liability for indirect or consequential damages
• Services undertaken at Client’s own risk

21. Financial Limitation Of Liability

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In any event, the Company’s liability shall be strictly limited.

• Maximum liability equals service fees paid
• No additional compensation beyond direct charges

22. Force Majeure

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The Company shall not be liable for events beyond its control.

• Natural disasters, pandemics
• Political unrest or restrictions
• Transport or operational disruptions

23. Legal Disclaimers

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All services are provided on an “as is” and “best effort” basis.

• No warranties or guarantees
• No assurance of timelines or outcomes

24. Client Responsibilities

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The Client must fulfill all obligations under this Agreement.

• Provide accurate information
• Comply with laws and regulations
• Follow all instructions and guidelines

25. Data Protection And Privacy

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The Company ensures secure handling of client data.

• Used only for service purposes
• Protected and confidential

26. Complaints And Dispute Resolution

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All complaints must be submitted in writing.

• Subject to internal review
• Company decision shall be final

27. Governing Law And Jurisdiction

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This Agreement shall be governed by the laws of Bangladesh, and all disputes shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

For international services, applicable foreign laws and global standards—including International Air Transport Association, International Civil Aviation Organization, United Nations World Tourism Organization, and International Organization for Standardization—may also apply.

28. Right To Modify Terms

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The Company reserves absolute rights to amend, update, or modify these Terms & Conditions at any time without prior notice.

29. Final Provisions

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• This document constitutes the entire agreement
• Overrides all prior communications
• Remaining provisions shall remain enforceable

Official Declaration

By proceeding, the Client confirms that they have carefully read, fully understood, and accepted all Terms & Conditions of ITS Holidays Ltd.

Closing Statement

ITS Holidays Ltd. remains committed to delivering professional, reliable, and globally standardized services.

• We wish you a safe, smooth, and memorable journey
• We look forward to your next trip
• Thank you for choosing ITS Holidays Ltd...!